Insights

5 Ways to Build a Customer-Centric Workforce

A customer-centric workforce benefits an organization in more ways that one. Such a culture makes it possible to deliver the highest level of satisfaction, which impacts the profitability and performance of the business. In this article, we’ll talk about the ways to make your workforce customer-centric and instrumental in business success. 1. Invest in Training…

Use Sales Quote Software to Drive Value

Let’s face it: As a small business, you do a lot of things that maybe you didn’t envision yourself having to do. You might have not thought you’d be in charge of payroll — but if needed, there you are, figuring out what needs to be done. Same for something like marketing or accounting: You’re…

How to Deliver the Best Customer Experience

Customer experience makes or breaks your business. When you create experiences that your customers love and enjoy, they will reward you for it. This translates to loyalty and profitability, among other benefits. That said, in this article, we’ll break down the fundamentals of delivering an outstanding customer experience to help your business perform better. 1.…

How a Digital Receptionist Can Help Boost your Sales

Modern office receptions are no longer staffed by humans. Instead, it utilizes a digital receptionist! With the digital check-in apps for business, such as with what Greetly provides, an organization can enjoy a plethora of benefits, which include reduced costs, ability to make a good first impression, establish a positive reputation, streamline the experience of…

How Technology Shapes Modern Businesses

Without a doubt, technology is one of the most significant shapers of businesses these days. In most cases, the failure to utilize innovations could mean being left behind by the competition. Even if using these technologies could cost money, organizations are not hesitant because of the belief that the returns are massive. Read the rest…

Customer Data Mining in the 21st Century

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Let’s say you’re at the supermarket checkout line and you hand the cashier your grocery store loyalty card. She scans it, and you watch the bill drop because of on-the-spot discounts on a handful of items. When you get your receipt, it includes a few paper coupons for a couple of items you saw this…

The Beginner’s Guide to Choosing a CRM

Long gone are the days when we turn to the Rolodex and overstuffed file folders to brief us on customer data. In today’s digitally driven business world, companies are bidding farewell to paper pushing and streamlining data availability in the form of CRM (Customer Relationship Management) solutions. A CRM is a powerful software that, when…

Understanding Customer Data Modeling

Understanding Customer Data Modeling Whoever said “Ignorance is bliss” probably wasn’t standing at the helm of a business empire and responsible for revenue growth. Sure, there are things in life we’re better off not knowing, but the ticks and tangles that influence buyers’ decisions to do business with us isn’t one of them. With ever-encroaching competition, it’s…